Return and Exchange Policy

Return and Exchange Policy

We offer a 2-month replacement warranty on all our shoes. Additionally, returns and exchanges can be made within 5 days of delivery. Please note that exchange shipping charges may apply.

You can request a refund or exchange under the following conditions:

• The product is damaged, faulty, or defective upon arrival.
• The product does not match the specifications or the order details.
• The size ordered does not fit properly.

For customers outside of our local area, if your item was purchased through our website, you will need to return it via a courier service. Once we receive the returned item, we will process the exchange and ship the replacement product to you. Please make sure to contact us via the WhatsApp number provided on our website and include details about the issue with the product when sending it back for a smoother return process.

Return Address: Shop # 30 2nd Floor Al-Latif Centre D-1/88, 3 Main Boulevard Gulberg, Gulberg, Lahore, 54000

Important Note: Items purchased during promotions or at discounted prices are not eligible for refunds or exchanges, except in cases of size issues, where exchanges are allowed but shipping will not be free.

For more information or assistance, please contact us at: Phone: 0322 4000389
Email: sales@royal-shoes.com